Rhode Island
Electrical License: #AC004027-RI
Contractor License: GC-42278-RI
Massachusetts
Electrical License: #17273-MA
Contractor License: 155831-MA
Connecticut
Electrical License: #ELC.0192532-El
- 833-787-7697
- contact@rooftoppowerco.com
Homeowners Guide to Solar
Monitoring Policy
Ensure Your Solar System Is Always Performing at It's Best
As your solar installer, our main goals are to complete your installation and provide you with tools to monitor your system’s performance. Although we routinely monitor system performance, we recommend that you review your system’s monitoring portal frequently for any potential alerts that would need attention from our team.
The majority of issues can be resolved remotely; however, if an on-site visit is required, we will schedule and address the problem promptly. Although most on-site services are free, please confirm any potential fees when scheduling the appointment.
At Rooftop Power, we carefully select the manufacturers we collaborate with and ensure that they offer strong warranties for our customers. This means that if your equipment needs replacement, you may incur no cost for the equipment itself, depending on the warranty term specified in your installation agreement.
- Please note labor costs associated with the service visit may be charged by RTP depending on the warranty year term.
During inclement weather, such as snow or heavy rain, solar power generation may decrease. While Rooftop Power does not remove snow from panels, we have noticed that snow generally melts off solar panels faster than from non-solar roof areas.
How Solar Incentives Work
Managing Incentives and Maximizing Savings
With Net-Metering, you receive one-for-one credit based on your solar production and household consumption. NetMetering homeowners are classified in two categories:
- Net - Exporter: Your solar system generates more energy than you consume. You will receive a bill with a 0kWh charge and a credit to your account for the excess energy supplied to the grid.
- Net - Importer: You consume more energy than your solar system generates. You will be billed by your utility provider for any excess energy used beyond what your solar system generates.
If you allocate credits to another account, the corresponding dollar value will be deducted from the total NEM credit value for the other listed account(s).
Your utility provider will assess the dollar value of your solar energy production using your Performance Based Incentive (PBI) rate for the billing period. They will then deduct a portion of this value from your bill and pay the remainder to you by either issuing a check or arranging a direct deposit. If you choose to allocate bill credits to another account, the corresponding dollar value will be deducted from the total PBI and applied to those accounts.
Connected Solutions is performance-based, like other incentives. Homeowners will receive a fixed incentive rate each summer and winter for the first five years of the program. Based on your battery’s performance, you will receive a check at the end of each participating season for the power exported to the grid. For details on summer schedules for the incentive program, please consult your utility provider.
Warranties and System Specs
Explore Your Solar System's Guarantees and Key Features
Roofing Penetration Warranty
According to the terms of your installation agreement, RTP guarantees that the roof penetration from the solar installation is covered under warranty for a specified number of years. If there is a leak caused by the solar installation, our team will repair and service the roof leak at no cost to you. Our warranty specifically covers a three (3) inch radius around the penetration as determined by our expert contractors. We are committed to standing behind the quality of our work and want our customers to feel confident in their investment. It’s important to note that our warranty is only valid if the work performed by Rooftop Power is not altered or tampered with in any way. We take great pride in our work and strive to ensure that our customers receive the best possible service.
Workmanship Warranty
We guarantee the quality of our work. Qualified professionals review, build, and install each project. If there are any issues such as loose equipment or wiring mistakes after installation, we will rectify them at no extra cost. Also, based on the number of years specified in your installation agreement, RTP provides a warranty for the roof penetration from the solar installation.
Limited Labor Warranty
All RTP customers receive the unique benefit of 2 years of system maintenance with no added labor cost. This means that if you need your system repaired, equipment replaced, or anything similar, RTP will cover the labor cost for the first 2 years after installation. This warranty is truly exceptional within the service/construction industry.
Service Work
If you require any services beyond the scope of our other warranties, please note that these services will be subject to a fee. We understand that unexpected issues may arise, and we are here to promptly and efficiently address any problems. We offer various additional services such as repairs, upgrades, and maintenance. Our team will assess your needs and provide a quote.
Panel, Inverter, and Battery Warranties
Documentation and Payments
Get The Documents You Need for Your Tax Return
If you are unsure about the documentation required for your tax return, please be aware that Rooftop Power does not offer tax or legal advice. Always seek guidance from your tax advisor.
Generally, your installation agreement with Rooftop Power should be sufficient. If your tax advisor requires additional documentation or if you cannot locate your installation agreement, please contact our support team, and we will provide the necessary information.
Please keep in mind that most lenders calculate payments based on the net cost, as if the tax credit is applied. If the tax credit is not applied to the loan, your monthly payment will increase. To maintain your original monthly payment amount, it is important to apply the full tax credit to the loan. We recommend consulting your tax advisor and lender for specific details.
System Add-Ons
Are you looking to expand your current system? Whether you want to install additional panels, backup storage (generator or battery), EV chargers, consumption meters, critter guards, snow guards, or skirts, you can contact our customer support team for further assistance.
Referral Program Policy
When you refer a friend, neighbor, or family member to us and they mention your name at the start of their project, you’ll be eligible for a referral bonus. Once their solar installation is complete, you’ll receive your $500 referral bonus within approximately two weeks. This is our way of saying thank you for spreading the word about our services and helping others embrace sustainable energy solutions.
Documentation and Payments
Get The Documents You Need for Your Tax Return
If you are unsure about the documentation required for your tax return, please be aware that Rooftop Power does not offer tax or legal advice. Always seek guidance from your tax advisor.
Generally, your installation agreement with Rooftop Power should be sufficient. If your tax advisor requires additional documentation or if you cannot locate your installation agreement, please contact our support team, and we will provide the necessary information.
Please keep in mind that most lenders calculate payments based on the net cost, as if the tax credit is applied. If the tax credit is not applied to the loan, your monthly payment will increase. To maintain your original monthly payment amount, it is important to apply the full tax credit to the loan. We recommend consulting your tax advisor and lender for specific details.
System Add-Ons
Are you looking to expand your current system? Whether you want to install additional panels, backup storage (generator or battery), EV chargers, consumption meters, critter guards, snow guards, or skirts, you can contact our customer support team for further assistance.
Referral Program Policy
When you refer a friend, neighbor, or family member to us and they mention your name at the start of their project, you’ll be eligible for a referral bonus. Once their solar installation is complete, you’ll receive your $500 referral bonus within approximately two weeks. This is our way of saying thank you for spreading the word about our services and helping others embrace sustainable energy solutions.
Timeline on Solar Utility Bills
From Sun to Savings: How Your Solar Billing Works
After your solar system is approved and activated by your utility provider with Net Metering, you’ll see solar credits on your next bill. For REGrowth homeowners, it may take up to two billing cycles for the generation meter to appear on your statements, but all generation credits will be applied from the authorization date.
- If it has been more than two billing cycles or if you have any questions about the incentive program, billing, compensation for exported energy, or credit allocation, we have been advised by your utility provider to contact them directly
Billing statements can be confusing. If you have any questions or concerns about your bill, we recommend getting in touch with your utility provider directly. While Rooftop Power is happy to assist with any inquiries, our ability to resolve or advise on billing issues is limited. Your utility company has all the necessary information and documentation to address all your billing-related questions.
Don’t see your utility provider listed? Contact your provider’s customer service directly.
- Need Help Reading Your Solar Bill?
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